Warranty Policy
Who may use this warranty?
Warranty only applies to the original purchaser and is not transferable.
How do I obtain warranty services?
Please submit your warranty claim documents here, we will contact you via E-mail. We will guide you through the process of obtaining a warranty service, please prepare your proof of purchase and invoice for further references. You will be responsible for the cost of delivering the replacement product to us.
What is the period of coverage?
The limited warranty starts on the date of purchase and last for:
What does this warranty not cover?
This warranty does not cover any damages made by
Why is my warranty void?
In the event of this, inspection will be conducted once we receive the frame/ part that is sent to us. We will determine the defective part, if it does not meet our requirements in obtaining a warranty such as, damages from accidents, signs of abuse, etc… We will be sending back the product to you. Do keep in mind you will be responsible for the cost of delivery.
Warranty only applies to the original purchaser and is not transferable.
How do I obtain warranty services?
Please submit your warranty claim documents here, we will contact you via E-mail. We will guide you through the process of obtaining a warranty service, please prepare your proof of purchase and invoice for further references. You will be responsible for the cost of delivering the replacement product to us.
What is the period of coverage?
The limited warranty starts on the date of purchase and last for:
-
Alcott Bikes
- Frame, 5 Years upon purchase
- Groupset, 1 Year upon purchase
- Wheelset, 6 months upon purchase -
Kespor Bike
- Frame, 3 Years upon purchase
- Groupset, 1 Year upon purchase
- Wheelset, 6 months upon purchase -
Capriolo Bike
- Frame, 3 Years upon purchase
- Groupset, 1 Year upon purchase
- Wheelset, 6 months upon purchase
What does this warranty not cover?
This warranty does not cover any damages made by
- - External causes such as accidents, crash, neglect, abuse or other actions beyond reasonable control
- - Improper repair
- - Improper maintenance
- - Improper assembly
- - Modifications to the product
- - Frame paint causes from applications of adhesive or decals not supplies/ original by us, or use of chemical not intended for cleaning painted surfaces
- - Third party components
Why is my warranty void?
In the event of this, inspection will be conducted once we receive the frame/ part that is sent to us. We will determine the defective part, if it does not meet our requirements in obtaining a warranty such as, damages from accidents, signs of abuse, etc… We will be sending back the product to you. Do keep in mind you will be responsible for the cost of delivery.
